Troubleshooting
Common issues and how to fix them
Chat Not Responding
Steps to take when the {product_name} AI chat is unresponsive, including how to clear chat memory, switch workspaces, and check your token budget.
File Upload Issues
How to troubleshoot file upload problems in {product_name}, including unsupported file types, size limits, connection issues, and browser cache.
Sync Issues
How to fix cloud sync problems with Dropbox or Google Drive in {product_name}, including re-authentication, OAuth errors, and locked files.
Login Problems
How to troubleshoot {product_name} login issues, including wrong credentials, expired sessions, browser cache problems, and using a different browser.
Common Errors
A reference for common {product_name} error messages — including 401, 403, 404, token budget exhausted, and connection errors — with steps to resolve each.